| Who
are you? |
We are a company that has
been in the business of making jewellery
for
30 years. For the past eight of those years,
we have been producing
jewellery incorporating Welsh Gold. We
concentrate on Celtic design,
innovative design, and coloured golds in
9ct and 18ct. We are always trying
to look ahead in the field of jewellery
design - we try to produce something different.
We also offer a bespoke design service
where you can submit your
own design and sketches for a competitive
quote. |
How
long does it take
for my goods to arrive? |
We
promise delivery within 15 working days,
and usually before that time as we carry
stock of many designs. However, if you
are a participant in our
bespoke design service, then this may take
a little while longer as we hand-make your
unique design to perfection.. |
| Do
you offer a money back guarantee? |
Yes
we do. If for any reason you are not
satisfied, then please return
the item/s insured and in good order and
complete with packaging for a
full refund. This must be carried out within
seven working days starting the day after
you receive your purchase. |
What
type of payment
do you accept? |
We accept Mastercard, Visa
and Switch via our online catalogue and
we also have a print-out order form whereby
you can order from us by
regular post. |
| Are
my credit card details safe? |
Yes they are. We use secure
128 bit encryption via our Thawte approved
hosting portal and at no time are any important
details kept on our database. |
| To
what countries do you ship? |
We ship mainly to Europe,
Australia, Canada and America. |
Can
you give me an idea
of shipping costs? |
We
ship free of charge globally on goods
over UK £100. |
| What
taxes do I pay? |
None. |
| What
is your privacy policy? |
We like to converse in e-mail
or by telephone with our customers about
their jewellery enquiry, but at no time
are any e-mail addresses, names
or addresses passed on to ANY third party.
We also don't email-spam or use cookies.
We may however, send a flyer or mailshot
from time to time to previous customers
with a new design that they may be interested
in. |
